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Shipping and Returns

Shipping Policy

At Saannu, we strive to provide our customers with the best possible shopping experience. We offer fast and reliable shipping, with a range of options to suit your needs and budget.

Shipping within India

Most of the items are directly shipped to the address provided by the customer directly from the source via an operator of the supplier's choice. We will provide you with the tracking number and URL for online tracking. 

International Shipping

Shipping costs may vary depending on your location, size and weight of your order. Charges are added at the time of checkout, for all items in the order together. If you wish to have your order shipped via an operator of your choice, you can leave the instructions at the time of checkout, we will try to ship so if feasible. If you have any questions about our shipping policy, please don't hesitate to contact us. We're always here to help!

Return and Exchange Policy

We accept returns within 15 days of delivery, if the item is not the one you ordered (different size, different item etc) or if there is any manufacturing defect.

 

To accept return, you need to provide proof that the items have defects or that they are different to what you have ordered.

 

In order to generate a proof, you need to shoot a video of the entire unboxing/opening of the package by clearly showing the unopened package with shipping label intact and the entire process of opening leading to revealing the defect without any cuts in the video or without tampering with the video.  

 

The items should be in their original condition and the internal packing should be retained to send back while returning.

 

To initiate a return or exchange, please contact us with your order number and the reason for your return. We'll provide you with instructions on how to proceed.  If you have any questions about our return and exchange policy, please don't hesitate to contact us. We're always here to help!

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